Emergency Septic Calls: What to Do Before the Technician Arrives

Monday, January 26, 2026
 
Septic system problems can be some of the most stressful home emergencies. Issues like sewage backing up, bad smells in the house, or standing water near the tank can feel overwhelming. Even though these situations are serious, taking the right steps before a technician arrives can help limit damage, health risks, and cleanup costs.
 
This guide will help you stay calm and take control during the first moments of a septic emergency.
 

Step 1: Stop Using Water Immediately

The first thing you should do is stop using water in your home. This means not using toilets, sinks, showers, dishwashers, or washing machines. Using water can put more pressure on the system and make backups or overflows worse.
 
If others are home with you, tell them right away to stop using water. You can also turn off the main water supply to prevent anyone from using water by mistake while you wait for help.
 

Step 2: Identify the Warning Signs

Knowing what to look for can help you explain the problem to the septic technician. Some common signs of an emergency are:
 
  • Sewage backing up into toilets or tubs
  • Gurgling sounds from drains
  • Strong sewage odors inside or outside the home
  • Wet, soggy, or foul-smelling areas in the yard near the septic tank or drain field
 
Pay attention to where the problem starts and if it affects more than one drain. Sharing this information can help the technician find the cause more quickly when they arrive.
 

Step 3: Avoid DIY Fixes

When you’re stressed, you might want to try quick fixes like chemical drain cleaners or additives. But these can harm your pipes, upset the helpful bacteria in your system, and make repairs harder for professionals.
 
Don’t dig around the tank or drain field either. Septic systems have dangerous gases and bacteria, and disturbing them can be a serious health risk.
 

Step 4: Protect Your Property and Health

If sewage is coming into your home, try to stay away from it as much as you can. Keep kids and pets out of the affected areas. If it’s safe, open windows to let in fresh air and help with the smell.
 
Put towels or other absorbent materials near small spills to stop sewage from spreading to clean parts of your home. Try not to touch the wastewater, and wash your hands well if you do come into contact with it.
 

Step 5: Check the Weather and Yard Conditions

If it’s raining heavily, flooding could make the problem worse. Remember any recent weather, since very wet soil can stop the system from draining properly. Also, try to clear any vehicles or obstacles so the technician can reach the septic tank easily.
 

Step 6: Call a Professional Right Away

After you’ve taken these first steps, call a licensed septic professional and explain what’s happening. Tell them what problems you’ve noticed, how long it’s been going on, and if you’ve stopped using water.
 
Acting quickly can help you avoid bigger repairs and more damage to your property.
 

Stay Calm, Act Smart

Septic emergencies are tough, but being prepared and thinking fast can really help. If you stop using water, avoid risky fixes, and protect your home while you wait, you can limit damage and keep things under control.
 
Knowing what to do before the technician arrives not only helps you stay calm but also protects your property, your health, and your peace of mind when it matters most. And regular septic pumping and inspections can catch small issues early, before they turn into costly, disruptive emergencies. Contact Honey-Wagon KC today to schedule your routine septic cleaning or maintenance.
Ariel Taranski 1/26/2026